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Send Us an Email
Whether you have any questions, comments or you would like to keep in touch, just drop us a line using the form below. We usually get back within 24h (and 48h during week-end). Your email address will not be published. Required fields are marked.
FREQUENTLY ASKED QUESTIONS
Are you open on Saturday?
Our showroom is open only from Monday until Friday. We keep Saturday as a full installation day. We know that most of our customer are at home during that day so all our technicians are out on duty. In case of emergency, our hotline is open from Monday until Saturday from 9am till 9pm. During closing time, there is always someone checking the e-mail. So please don’t hesitate to write us.
How secure is shopping in the Online Shop? Is my data protected?
Your details won’t be used or sold to a third party. Here is our full Privacy & Security policy 1. Satel Service is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in Switzerland. The purpose of this statement is to explain to you what personal information we collect and how we may use it. 2. When you order, we need to know your address, email and payment details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process. 3. We use your personal information for fulifilling your order. We will only contact you as a specific part of the order process or for marketing purposes only if you have given your consent. 4. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. 5. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with Swiss data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account or by contacting us on satelservice AT satelservice.com 6. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose. 7. If you have any questions about privacy please contact us or by telephone on +41 (0) 22 901 04 15.
- Your name and title.
- Contact information (email/telephone) so we can keep you up to date about your orders.
- Your address for invoicing and accounting purposes.
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers to keep you informed.
- The recipient’s name and postal address so the distributor can correctly fill out the shipping label.
- Information such as your email address and telephone number is not shared with the distributor without express permission from the recipient.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at firstname.lastname@example.org or calling our team on +41 (0)22.901.04.15
#################################################################Cette politique de confidentialité définit la manière dont Satel Service SA utilise et protège les informations que vous fournissez à Satel Service SA lorsque vous utilisez ce site Web. Satel Service SA s’engage à protéger votre vie privée. Si nous vous demandons de fournir certaines informations par lesquelles vous pouvez être identifié lors de l’utilisation de ce site, vous pouvez être assuré qu’il ne sera utilisé que conformément à cette déclaration de confidentialité. Nous pouvons changer cette politique de temps en temps en mettant à jour cette page. Vous devriez vérifier cette page de temps en temps pour vous assurer que vous êtes satisfait de tout nouveau changement. Cette politique est effective à partir du 25 mai 2018. Qu’est-ce que nous recueillons Nous pouvons recueillir les informations suivantes :
- Votre nom et votre titre.
- Informations de contact (email / téléphone) afin que nous puissions vous tenir au courant
- Votre adresse à des fins de facturation et de comptabilité.
- Enregistrement interne.
- Nous pouvons utiliser l’information pour améliorer nos produits et services.
- Nous pouvons envoyer périodiquement des courriels promotionnels sur de nouveaux produits, des offres spéciales pour vous tenir au courant.
What are the delivery charges for orders from the Online Shop?
We offer free shipping for all orders over 1000.00, a flat rate shipping charge of 20.00CHF or a weight calculated shipping cost using Swiss Post or DHL/Fedex. Special delivery by FedEx or DHL can be done by request. All of these options are available to select upon checkout.
What exactly happens after ordering?
You will receive an e-mail as a confirmation and (If available) a tracking number. If you don’t receive any of those details within 24h, please contact us. All goods are dispatched using either Swiss Post or DHL/Fedex, and will require a signature upon delivery. If you are not likely to be at home for delivery we would suggest getting the goods shipped to your work address. We offer free shipping for all orders over 1000.00, a flat rate shipping charge of 20.00CHF or a weight calculated shipping cost using Swiss Post or DHL/Fedex. Special delivery by FedEx or DHL can be done by request. All of these options are available to select upon checkout. Delivery time: If the product is in stock: Swiss Post: 1-2 Business days for Switzerland 3-9 Business days for Europe 5-12 Business days for Americas and Asia FedEx and DHL can be delivered world wide within 3 business days (Does not include Customs) If you order outside Switzerland, please keep in mind that you might pay for customs and VAT of your country.
What should I do if I want to return of replace my product
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 7 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase). Methods of return are as follows:
- To our store
- By post (if the item has been posted to you):
Which payment methods are accepted in the Online Shop?
We accept payment by most major credit registered throughout the world and through paypal. We also accept payment in advance by bank transfer. Please ensure that the expiry date of your credit/debit card is after the anticipated dispatch date of your order. Payment will be debited from your account just before the dispatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfill your order. We regret that we are unable to accept payment by cheque, Gift Vouchers, Purchase Orders or any other form of payment other than credit or bank transfer. The prices shown are only applicable to purchases made via Satel Service Online stores. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in our Geneva store. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Satel Service store is under no obligation to honour any online price or promotion that differs from the in-store price. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All offers are subject to availability and while stocks last.